At Futurealty, we are committed to protecting your privacy in accordance with and in compliance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles (“APP”). Futurealty, its officers, representatives and employees are required to obtain and hold information which personally identifies the persons with whom they transact.
Unless you give your express consent otherwise, the following policies govern how Futurealty handles your personal information and safeguards your privacy and by providing your personal information to us you agree to these policies.
What information do we collect and how do we use it?
Personal information about you is collected directly from you (for example when you provide information by phone or in writing, such as in application forms, in leases, at open house inspections or over the internet) or from other sources (such as solicitors, credit reporting agencies, tenancy reference databases and council records) by Futurealty and stored and used by Futurealty in various ways.
Examples of the sorts of information that we collect include your name, date of birth, current and previous addresses, telephone numbers, email address, bank account or credit card details, occupation, driver’s licence number and other relevant details depending on the particular dealings you have with us.
Information collected about you may be disclosed by us to other persons and organisations. The persons and organisations to whom we disclose information include your representatives (such as your authorised representatives, legal advisers and accountants); credit reporting agencies; credit providers; our professional advisers, government and regulatory authorities and other organisations, as required or authorised by law.
You have the right to deal with us anonymously to the extent permitted by law and if it is practical to do so.
If we receive unsolicited personal information, it will be destroyed and deidentified as soon as practicable, if it is lawful.
Who is authorised to access collected information?
General security information
Futurealty has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.
Use and disclosure of personal information
Futurealty will not disclose any personal information without your consent unless:
(a) such information must be provided to answer your queries, to provide you with a service that you have requested from us or in order for us to fulfil our responsibilities and obligations to you and others with whom we deal as a result of or in connection with our dealings with you; or
(b) such information is required by law to be disclosed.
Futurealty may also use your personal information for direct marketing purposes. Please refer to the section on direct marketing set out below. Futurealty does not use your personal information for the purposes of marketing, other than direct marketing in accordance with the following section.
When you register with us for certain services, including on this website, or visit our website you may receive material from Futurealty or any associated or affiliated partners of Futurealty. If you are receiving marketing information and do not want to continue receiving this information, please email us at #insert email address#[email protected] and ask to be removed from the marketing list. We will notify you of our receipt of your request and use commercially reasonable efforts to remove your name from the marketing list within five (5) working days from the date of receipt of your request.
Futurealty subscribes to Google’s web analytics that tracks usage of this website. No personal information is collected by this process. In addition, we may operate retargeting campaigns using retargeting advertising platforms following a visit to this website. No personal information is collected by either process.
How can you check, update or change the information we are holding?
You have a right to access or to seek correction of your personal information. Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate. If you wish to access or correct your personal information please contact our Privacy Officer.
Tell us what you think
We welcome your questions and comments about privacy. Any feedback will be read and considered by the Privacy Officer. Complaints should be made in writing to us and we will respond within 30 days. If you have any concerns or complaints, please contact:
Futurealty, 19-21 South Steyne, Manly NSW 2095,
Telephone: 1300 688 988
Email: [email protected]
If you are still not satisfied with the response received from us, you may escalate the complaint to the Office of the Australian Information Commissioner by submitting an online complaint at https://forms.business.gov.au/smartforms.